Questions · Answers · Clarity
Frequently asked questions.
Clear answers about packages, portal access, Explorer onboarding, housing information and the boundaries of DIGINOAIR support.
Start here
How DIGINOAIR works.
Every customer receives portal access, but Essential and Explorer follow different routes.
Choose
Select Essential or Explorer, or join the Signature waitlist.
Access the portal
Every customer receives access to My DIGINOAIR after purchase.
Start your route
Essential downloads the Library. Explorer completes onboarding within 14 days.
Explorer review
Explorer continues after Case Confirmation and the pre-delivery Fit Review.
Verify & update
You submit up to three obtained responses for review and receive one Route Update.
Packages & pricing
Choosing the right level of support.
Essential is self-guided, Explorer is a defined decision-support process and Signature is waitlist only.
What is the difference between Essential, Explorer and Signature?
Essential is a comprehensive six-pillar self-guided digital Library with no individual review or personalised support. Explorer includes the Essential Library plus a personalised Initial Explorer Pack, human review, one Priority Decision, one Guided Verification Track, review of up to three actual responses obtained by the customer, one Route Update and a 14-day remote guidance period. Signature is not currently available for purchase and is waitlist only.
Are DIGINOAIR package prices fixed?
Yes. Essential is $199 and Explorer is $499 as fixed one-time package prices. The relevant product page and order confirmation define exactly what is included. Optional add-ons, when available, have their own confirmed scope and price.
Which currency are prices shown in?
All package and add-on prices are shown and charged in USD. If you pay in another currency, your payment provider may apply its own conversion rate or fees.
Can I upgrade my package later?
Package upgrades are not automatically available. Published and eligible add-ons may be purchased through My DIGINOAIR for up to 14 days after the original package purchase. Only options displayed for your account are available.
Can I purchase an add-on without a package?
Only when a service is expressly published as independently available. Otherwise, add-ons require an eligible DIGINOAIR package and are governed by their own stated scope.
Order & onboarding
What happens after purchase?
Portal access follows successful payment. Personalised Explorer work follows additional case steps.
What happens immediately after checkout?
You receive an order confirmation and access instructions for My DIGINOAIR. Essential customers can access their Library resources. Explorer customers can access the required order-linked onboarding and package information.
Do I need to complete onboarding for Essential?
No. Essential is a self-guided digital information product. The optional Setup Profile may help organise your own priorities, but it does not include an individual assessment, personalised recommendations or a DIGINOAIR review.
What is required before Explorer begins?
Explorer customers must complete the order-linked onboarding within 14 days after payment. DIGINOAIR confirms when the required information is complete and issues Case Confirmation. Personalised production and the 14-day guidance period begin only after Case Confirmation and the pre-delivery Fit Review.
What happens if Explorer onboarding is not completed in time?
If the onboarding remains incomplete after the 14-day deadline and the additional two-day grace period, the package is changed to Essential. The applicable $300 package-price difference is refunded using the original payment method, subject to applicable payment-processing conditions.
When does DIGINOAIR begin working on Explorer?
Personalised Explorer production begins after Case Confirmation and the pre-delivery Fit Review. The 14-day remote guidance period also begins at that point—not automatically on the payment date.
Can I change my submitted information later?
Contact DIGINOAIR promptly if dates, destination or priorities change. Whether a change can be considered depends on the confirmed Priority Decision, timing, purchased scope and work already completed.
What is My DIGINOAIR?
My DIGINOAIR is the secure customer portal for package information, downloads, orders and account details. Explorer customers also use it for onboarding, progress information and defined document exchange.
Housing & providers
Information, reviews and third parties.
DIGINOAIR helps customers understand information; it does not become the provider or contracting party.
Does DIGINOAIR provide accommodation?
No. DIGINOAIR is not an accommodation provider, landlord, real-estate agent or booking platform. Essential provides general self-guided housing information. Explorer may review defined customer-provided information when housing is the confirmed Priority Decision. You remain responsible for every final choice, booking, agreement and payment.
Who signs the accommodation agreement and pays the provider?
You contract and pay directly with the accommodation provider. DIGINOAIR does not act as your agent, the provider’s agent, broker, intermediary or contracting party.
Can DIGINOAIR communicate with accommodation providers on my behalf?
No standard Essential or Explorer package includes provider communication on your behalf. DIGINOAIR may help identify questions or review information you obtained, but you remain responsible for all communication, bookings, payments and agreements.
Can DIGINOAIR guarantee a property or provider?
No. Housing feedback is based on information made available to DIGINOAIR. It is not a physical inspection, legal review, provider verification or guarantee. Availability, acceptance, price and final terms are controlled by the relevant third party.
Does DIGINOAIR attend viewings or appointments?
No standard package includes physical accompaniment. Current Essential and Explorer services are digital and remote unless a separately purchased written scope expressly states otherwise.
Support & scope
What DIGINOAIR can and cannot do.
The purchased product page and order confirmation define the included support.
Does DIGINOAIR provide visa or immigration services?
No. DIGINOAIR does not provide legal or immigration advice, representation, eligibility decisions or application services. General practical information may point you towards official sources, but you remain responsible for checking requirements with the competent authority or a qualified professional.
Does DIGINOAIR provide medical, legal, tax or financial advice?
No. DIGINOAIR does not provide professional medical, legal, tax, financial or insurance advice or representation. Support is limited to the digital information, reviews and remote decision support expressly included in the purchased scope.
How long does personal support remain active?
Essential does not include a personal support period. Explorer uses a 14-day remote guidance period beginning after Case Confirmation and the pre-delivery Fit Review. Any future add-on or Signature support period applies only when expressly stated in the purchased scope.
How quickly will DIGINOAIR reply?
Explorer written responses and the Initial Explorer Pack are targeted within two business days during the relevant active stage. These are service targets, not guaranteed deadlines, and may be affected by incomplete information or required clarification.
How many questions and responses does Explorer include?
Explorer includes up to three relevant clarification questions and review of up to three actual responses obtained and submitted by the customer together. It includes one Initial Explorer Pack and one final Route Update for one confirmed Priority Decision.
What if my plans change after personalised work begins?
Tell DIGINOAIR as soon as possible. Changes outside the confirmed Priority Decision or purchased scope may not be included and may require a separately published service, where available.
DIGINOAIR does not make bookings, submit applications, negotiate contracts, handle customer funds or communicate with providers on behalf of Essential or Explorer customers.
Travel & locations
Planning a longer stay in Korea.
Location information is designed around daily routines and remote work—not only sightseeing.
Which Korean locations does DIGINOAIR currently cover?
The public location guides currently focus on Seoul, Busan, Incheon and Jeju City. The Essential Library also provides broader practical Korea setup information. Any personalised Explorer work remains limited to the confirmed Priority Decision and available information.
Can DIGINOAIR choose a neighbourhood for me?
No. DIGINOAIR does not make the final decision for you. The Library helps you compare location factors independently. If location is the confirmed Explorer Priority Decision, the Initial Explorer Pack may organise relevant factors and options within the stated scope.
Is DIGINOAIR only for digital nomads?
No. DIGINOAIR may also suit remote employees, founders, professionals and other long-stay customers who want self-guided Korea setup information or the defined Explorer decision-support process.
Can DIGINOAIR book flights, airport transport or domestic travel?
No. DIGINOAIR may provide practical information where included, but you remain responsible for all searches, communications, bookings, contracts and payments with transport providers.
Still have questions?
Choose with confidence.
Review the package comparison or contact DIGINOAIR if a factual question is not answered above.
