Privacy Policy

PRIVACY AT DIGINOAIR

How we handle your personal data

DIGINOAIR (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, purchase a service, complete onboarding, upload documents or communicate with us.

We aim to collect only the personal information reasonably necessary for the purpose for which it is provided.

3. Why We Process Your Data

We may process personal data in order to:

• provide the services included in your purchased package;
• create and manage your My DIGINOAIR account;
• process your order and payment;
• personalise your onboarding and recommendations;
• provide guidance, planning and agreed coordination support;
• review information or documents submitted for a requested service;
• respond to enquiries and customer support requests;
• maintain and improve our website and services;
• meet accounting, tax or other legal obligations;
• protect the security and integrity of our services.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to provide a purchased DIGINOAIR service.
• Pre-contractual measures: where you contact us about a possible service or package.
• Legal obligations: where information must be retained or processed for tax, accounting or other legal requirements.
• Legitimate interests: where necessary to operate, secure and improve our business and website, provided your rights do not override those interests.
• Consent: where you have actively agreed to optional processing such as analytics cookies or marketing communications.

6. Sensitive Personal Information

Please do not provide sensitive personal information unless it is genuinely necessary for the specific service you have requested.

Where sensitive information is necessary and voluntarily provided, we use it only for the relevant requested purpose and limit access to those who need the information to provide the service.

7. Orders and WooCommerce

DIGINOAIR uses WooCommerce to manage online orders and customer accounts.

When you place an order, information such as your name, email address, billing details, selected products, order history and account information may be processed to complete the transaction, provide the purchased service and meet applicable accounting or legal requirements.

8. Payments

Payments may be processed through independent payment providers such as Stripe and PayPal.

DIGINOAIR does not store complete payment card details. Payment information required to complete your transaction is processed by the relevant payment provider according to its own privacy and security practices.

Depending on your selected payment method, the payment provider may receive information necessary to process and document the transaction.

10. Cookies and Consent Management

DIGINOAIR uses CookieYes to manage cookie consent preferences.

When you first visit our website, you can choose which categories of optional cookies you wish to allow. Essential cookies required for the operation, security or functionality of the website may be used without optional consent where permitted by law.

You can change or withdraw your cookie preferences at any time through the cookie settings available on the website.

11. Interest Lists and Future Services

DIGINOAIR may offer an Interest List for services that are planned but not currently available.

If you register your interest, we use the information you provide for the purpose of recording your interest and, where requested, contacting you regarding the availability of that specific service.

Registering interest in a future service does not automatically subscribe you to general marketing, newsletters or promotional communications.

Where marketing communications require consent, DIGINOAIR will request a separate and explicit marketing opt-in. Marketing consent can be withdrawn at any time.

13. International Data Processing

DIGINOAIR operates from the Republic of Korea and serves international customers. Some technology and payment providers used by DIGINOAIR may process personal data in countries other than your country of residence.

Where required by applicable data protection law, appropriate safeguards for international data transfers will be used.

14. Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No online service or storage system can guarantee absolute security. For this reason, customers should avoid submitting information that is unnecessary for the requested service.

15. Data Retention and Deletion

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• the duration of the purchased service;
• whether information remains necessary to respond to customer requests;
• tax, accounting or other legal retention obligations;
• the need to establish or defend contractual or legal claims.

Customer-uploaded files and supporting documents are deleted when they are no longer required for the requested service, unless continued retention is required by law or another valid legal basis applies.

17. Third-Party Websites

Our website may contain links to third-party websites or services. DIGINOAIR is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of the relevant provider before submitting personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy where our services, technologies or legal requirements change. The latest version will be published on this page together with its revision date.